Technical Support Technician  X2

We are currently looking for a motivated Tier 1 Technical Support Technician with the desire, skills, and experience to become a part of our growing enterprise. The position is for full-time, non-exempt employment.

SUMMARY: This position is primarily responsible for providing technical and application problem resolution for computers sold by Teguar Corporation.  The candidate must have superb customer service skills and be mechanically inclined, with at least 1 year of technical experience.

DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Provides excellent level 1 customer support which includes driver support, warranty/RMA support, and basic hardware and software troubleshooting.

• Communicates with customers by using multiple methods of communication including (but not limited to) email, phone and live chat.

• Accurately maintains service and support records inside of Teguar’s technical support ticketing system and ERP.

• Escalates and collaborates with senior employees on advanced support cases.

• Assists other departments outside of the Technical Support department, as needed.

• Develops and tests internal and external standard operating procedures.

• Performs other related duties as assigned by management and team lead.